Analysis of the pre-admissions process in a high complexity IPS of Cali 2019 to 2021 Análisis del proceso de preadmisiones en una IPS de alta complejidad de Cali 2019 a 2021

Abstract

Every institution that provides health services is obliged to guarantee timely attention to the demands of its users or clients and, for this reason, it must be in constant search of strategies to reduce waiting times and attention in the more advanced institutions, in order to achieve joint work between service providers and insurers. 

This series of strategies that must be developed have as their final purpose the satisfaction and timely care of the patient, which represents for the entity a positive referencing, user loyalty, brand recall and strengthening of inter-institutional commercial relations, among others. Additionally, the anti-procedures law is currently in force, which in a certain way exerts pressure on health entities to attend to and mitigate the condition of non-timely health care due to administrative management. 

For the highly complex health institution, to which this study project refers, it is considered imperative to solve this need for care that is reflected in its management indicators and, for this reason, it is worth analyzing.